Frequently Asked Questions
Everything you need to know about your journey with Sycamore Cycles.
What is the standard shipping timeframe for new orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer professional assembly for bikes purchased online?
Yes, we offer a 'Ship to Store' option where your bike is professionally assembled by our certified mechanics for a safe and ready-to-ride experience.
What is your return policy for gear and accessories?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that certain safety equipment, like helmets, must be unopened to qualify for a return.
Do my purchases come with a manufacturer warranty?
Absolutely. All new bicycles and components sold by Sycamore Cycles are covered by their respective manufacturer warranties against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for qualifying purchases.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.